Rooster Privacy Policy

At Rooster Online Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Rooster Online Casino Privacy Policy explains what information we collect, how we use it, and the rights you have over your data when you visit rooster.bet. By creating an account and using our services, you agree to the practices described below.

Who We Are

Our services are operated by Novatrix SRL, registered in Province 03 of Cartago, County 07 of Oreamuno, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202508056-FI2, under the Computer Gaming Licensing Act 007 of 2005, supervised by Anjouan Licensing Services Inc. Our licence covers rooster.bet and does not extend to Australia, Comoros, France, the Netherlands, Spain, the United Kingdom, the United States, or any FATF-blacklisted or sanctioned jurisdiction. Where you see "rooster casino" or "rooster bet casino" referenced across our site, these refer to the same regulated brand operated by Novatrix SRL.

Information We Collect

We collect several categories of information when you register for a Rooster account, make deposits, play games, or contact our support team. We gather this data directly from you, automatically through your device, and sometimes from third parties such as payment providers.

We collect registration details such as your name, date of birth, email address, phone number and country of residence
We collect identity verification documents including passport details, identity cards, proof of residence, and source-of-funds statements where required by our know-your-customer obligations
We collect financial information related to deposits and withdrawals, including payment method details for Visa, Mastercard, bank transfer, e-wallets, and cryptocurrency transactions
We track your gaming activity, including games played, wagers placed, bonuses claimed, and your use of features such as Lucky Spin, Lucky Box, and the Loyalty Program
We automatically collect technical data such as IP address, device type, browser information, and session logs through cookies and similar technologies
We record communications you send us via live chat, email, or our FAQ support channels

How We Use Your Information

We use the information we collect to provide and improve our services, process your transactions, and comply with our regulatory obligations. Our Rooster platform relies on this data to verify your identity, prevent fraud, and ensure fair play across our slots, live casino, and sportsbook products.

We use your data to open and manage your Rooster account and verify that you meet the minimum age requirement of 18 or the legal age in your jurisdiction
We use your financial information to process deposits and withdrawals through methods including Visa, Mastercard, Apple Pay, Google Pay, Paysafecard, Neosurf, Postepay, MiFinity, and supported cryptocurrencies
We use your activity data to administer our welcome bonus, reload offers, free spins, and the referral programme
We use contact details to respond to your enquiries through our 24/7 live chat or via [email protected]
We use your information to detect duplicate accounts, overlapping IP addresses, and other activity that may breach our one-account-per-player policy
We use data for internal analytics to improve game offerings, site performance, and the overall player experience

Identity Verification and KYC

We may require identity verification before processing any payout. Our KYC checks may include passport details, identity cards, proof of residence, and source-of-funds statements, provided in Latin or Cyrillic script, or video verification where documents cannot otherwise be confirmed. If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account for failing KYC. We may consider winnings forfeited if complete KYC information is not provided within 40 days of our request. Refusal to supply documents, or discrepancies between your documents and account data, allows us to close your account and confiscate funds.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, compliance with our licensing and anti-money-laundering obligations, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent for marketing communications.

How We Share Your Data

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

We share data with payment processors to complete your deposits and withdrawals
We share data with identity verification providers to confirm your KYC documents
We share data with regulatory authorities, including the Offshore Finance Authority of the State of Anjouan, where legally required
We share data with our game providers and live studio partners to the extent necessary to deliver gameplay
We share data with law enforcement agencies when required by applicable law

Cookies and Tracking Technologies

We use cookies and similar technologies on rooster.bet to remember your preferences, keep you logged in, and analyse how you use our site. Our Rooster platform uses cookies to support features like the Loyalty Program journey map and personalised promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. We retain KYC documentation and transaction records for the period required under our licence. Accounts that remain dormant for 12 consecutive months are charged a monthly administrative fee of at least EUR 25 while the balance remains positive, and we retain associated records accordingly.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We restrict access to your information to employees and partners who need it to perform their duties. Despite our safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. We aim to honour these rights wherever applicable.

You may request access to the personal data we hold about you
You may request correction of inaccurate or incomplete information
You may request deletion of your data, subject to our legal retention obligations
You may object to or restrict certain processing activities
You may withdraw consent for marketing communications at any time

VPN Use and Account Restrictions

We do not permit the use of VPNs on our platform. When you register, you confirm that you are not using a VPN to access our services. We restrict access from a number of jurisdictions, and we reserve the right to confiscate funds and suspend access where we detect IP address overlaps between accounts; such decisions are final and not subject to appeal.

International Data Transfers

As an international operator, we may transfer your data across borders to process transactions, verify identity, and deliver our services. Where we transfer data outside your home country, we take steps to ensure it receives an adequate level of protection.

Children's Privacy

Our services are intended only for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and we will delete any such data if we become aware of it.

Changes to This Policy

We may update this Rooster Online Casino Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy or wish to exercise your data protection rights, you can reach our support team 24/7 via live chat or by emailing [email protected]. We are here to help with any privacy-related enquiries regarding your Rooster account.