Rooster Casino Responsible Gaming

Our Commitment at Rooster Casino

We operate under licence No. ALSI-202508056-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005, through the Offshore Finance Authority of the State of Anjouan. As part of our obligations under this licence, we at RoosterBet are required to promote safer gambling practices and to make tools available that help you stay in control of your play.

Access to Rooster Casino is restricted to players who are at least 18 years old, or the legal age of majority in their country of residence, whichever is higher. During registration you confirm that you meet this requirement, and we reserve the right to request identity verification at any point to confirm your age and identity. If we discover that an underage person has registered or played, the account is closed immediately and any funds are handled in line with our Terms and Conditions.

Our licence also means that Rooster Casino is not available to residents of a number of jurisdictions, including Australia, Austria, Belgium, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and several others listed in our Terms and Conditions. We take these restrictions seriously because responsible operation starts with only serving players where we are permitted to do so.

Tools We Offer to Help You Stay in Control

We at Rooster Casino want you to feel empowered, not pressured, when you play. That's why your account settings include several practical tools you can use at any time, free of charge and without having to give a reason.

• Deposit limits - set a daily, weekly or monthly cap on how much you can add to your account.
• Loss limits - restrict the amount you are willing to lose over a chosen period.
• Wagering limits - cap the total amount you stake across games and the sportsbook.
• Session reminders - receive a notification after a set amount of time logged in, so you always know how long you have been playing.
• Cooling-off period - take a short break from your Rooster Bet Casino account, typically between 24 hours and a few weeks, during which you will not be able to log in.
• Self-exclusion - close your account for a longer, defined period, or indefinitely, during which marketing communications and access to the platform are suspended.

If you would like to apply any of these tools, simply contact our support team or adjust your preferences in your account's responsible gaming section. Once a limit is set, any reduction applies immediately, while an increase only takes effect after a short cooling-off period, so that the decision is never made in the heat of the moment. You can review current promotions in our Rooster bonus guide while keeping your limits in mind.

Self-Exclusion at Rooster Casino

Self-exclusion is one of the strongest tools we offer. When you choose to self-exclude from RoosterBet, your account is locked for the duration you select, you stop receiving promotional emails, and you will not be able to open a new account during that period. We take this request seriously and will not allow reactivation before the agreed date, even upon request, because our priority is your wellbeing over short-term engagement.

If you believe your gaming habits are becoming a concern, we encourage you not to wait. Reach out to our team as early as possible - the sooner a limit or exclusion is applied, the easier it is to regain a healthy balance.

Recognising the Signs

Gambling can affect different people in different ways, and the warning signs are not always obvious at first. We at Rooster Casino want you to feel comfortable checking in with yourself from time to time. You might want to pause and reflect if you notice any of the following:

• You spend more time or money gambling than you originally planned.
• You chase losses by depositing again shortly after a losing session.
• You borrow money, sell belongings, or use funds meant for bills to keep playing.
• You feel anxious, irritable or guilty about your gambling, or hide it from family and friends.
• Gambling starts interfering with work, relationships or sleep.
• You have tried to cut back or stop but found it difficult to do so.

If any of this sounds familiar, we strongly recommend using one of the self-assessment tests provided by organisations such as GamCare or BeGambleAware, and considering one of the account tools described above.

Verification and Account Security

As part of our responsible gaming and anti-fraud process, we at Rooster Bet Casino may ask you to verify your identity before a withdrawal is processed. This can include a passport or identity card, proof of residence, and in some cases a source-of-funds statement or a short video verification. These checks exist to protect you, to confirm that you are of legal age, and to make sure that funds are only withdrawn by the account holder.

We ask that you respond to such requests promptly - if we cannot reach you by e-mail or phone within two weeks of a withdrawal request, the account may be locked, and winnings may be forfeited if full verification is not completed within 40 days. Keeping your contact details up to date helps this process go smoothly. You can manage your account details easily via the Rooster login page.

Support Outside of Rooster Casino

We encourage every player to keep in mind that help is available beyond our platform as well. The following independent organisations offer confidential advice, support and treatment options for anyone affected by problem gambling, whether as a player or as a family member:

• GamCare - confidential advice, support and free counselling
• BeGambleAware - information and self-assessment tools
• Gamblers Anonymous - peer support meetings and recovery programmes
• GAMSTOP - a self-exclusion scheme covering multiple licensed operators

These organisations are independent of Rooster Casino and can offer guidance even if you decide not to contact our own support team first.

Customer Support

Our support agents at RoosterBet are available around the clock, and every conversation is handled by a real person - we don't rely on automated chatbots for these sensitive conversations. If you'd like to discuss setting a limit, requesting self-exclusion, or simply want to talk through your options, we're here to listen without judgement.

• Live Chat: available 24/7 through the website
• Email: [email protected]
• FAQ: available on the Rooster Casino website for quick answers